These solutions are available to you directly
Our goal is to resolve your concerns and questions quickly. With our short forms, you can resolve many common issues yourself in less than 5 minutes without having to contact support.
Alternatively, you can contact us at any time by email at [email address] or via our contact form.
frequently asked Questions
How much are the shipping costs?
You do not have to pay any shipping costs. Shipping is completely free for you.
How long does delivery take?
Due to high demand, shipping time is currently 6-12 business days. We will endeavor to process your order as quickly as possible and will keep you updated on the shipping status via email.
Is there a way to track my order?
Yes, once your order has been shipped, you will receive an email with a tracking link that you can use to track the status of your delivery.
How does the return process work?
If you are not satisfied with your purchase or the item does not fit, you can easily return or exchange it within 14 days of receiving the package. Simply contact our customer service to receive the return address or to request a return label for the exchange.
Bietet ihr einen kostenlosen Umtausch an?
Sollte etwas nicht passen, kannst du dein Produkt an uns zurücksenden. Der Versand der neuen Ware ist für dich selbstverständlich kostenlos. Der Rückversand ist jedoch auf eigene Kosten. So sorgen wir dafür, dass du mit deinem Kauf zufrieden bist.
How can I contact you?
You can contact our customer service by email at [email address]. We are available Monday to Saturday, 9:00 a.m. to 9:00 p.m.
Do you offer gift vouchers?
Yes, we offer gift vouchers that you can purchase directly through our website. The voucher will be emailed to you within minutes of purchase.
Which payment methods are accepted?
We accept various payment methods, including credit cards (Visa, MasterCard), PayPal and other major payment methods. All available options will be displayed during checkout.
How long does it take to receive a refund?
After we receive and inspect your return, it may take up to 10 business days for the refund to appear in your original payment method. We will notify you via email once the refund has been processed.
How do I find the right size for clothes?
Next to the product images you will find a size chart to help you choose the right size for our garments. If you have any further questions about the size, we are happy to help.
Can I change my delivery address after completing my order?
If you need to change your shipping address, please contact us as soon as possible. If the order has not yet been shipped, we can change the address. Unfortunately, once the order has been shipped, an address change is no longer possible.